Faq

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.

Can I modify or cancel my order after placement?

Orders can be modified or canceled within 1 hour of placement. After this window, your order enters processing and cannot be changed.

Shipping & Delivery

What are your shipping options and costs?

We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping. Costs vary by destination and package weight.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

How do I initiate a return?

Please contact our customer service team through the contact form with your order number and reason for return. We'll provide return instructions.

Product Information

Are your art supplies non-toxic?

All our art supplies marked as "non-toxic" comply with ASTM D-4236 standards. Product descriptions include detailed safety information.

What materials are your backpacks made of?

Our backpacks use durable materials including polyester, nylon, and canvas. Each product page specifies the exact materials used.

Technical Support

My electronic product isn't working properly. What should I do?

First check the troubleshooting guide included with your product. If issues persist, contact our support team with your order number and a description of the problem.

Do you provide warranties on electronic items?

Most electronics come with a 1-year manufacturer's warranty. Warranty information is listed on each product page.

For questions not covered here, please use our contact form and we'll respond within 24 hours.

Faq