Privacy policy

Information We Collect

At ScribaJoy, we collect the following types of information when you interact with our website:

• Personal Information: Name, email address, shipping/billing address, and payment details when you make a purchase.
• Device Information: IP address, browser type, operating system, and device identifiers for analytics and security purposes.
• Usage Data: Pages visited, products viewed, and interaction patterns to improve our services.
• Cookies: We use cookies to enhance your browsing experience and remember your preferences.

How We Use Your Information

Your data is used for the following purposes:

• To process and fulfill your orders for pencil cases, markers, art supplies, and other products.
• To provide customer support and respond to inquiries.
• To improve our website, product offerings, and marketing strategies.
• To comply with legal obligations and prevent fraudulent activities.

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping carriers, and IT support partners necessary for order fulfillment.
• Legal Compliance: When required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

Data Security

We implement industry-standard measures to protect your data:

• Encryption (SSL/TLS) for all transmitted data.
• Secure storage with access limited to authorized personnel.
• Regular security audits and updates.

Your Rights

Under GDPR, CCPA, and other privacy laws, you have the right to:

• Access, correct, or delete your personal data.
• Opt-out of marketing communications.
• Request a copy of your data in a portable format.
• Lodge complaints with regulatory authorities.

To exercise these rights, please contact us through the methods provided on our website.

Data Retention

We retain your information only as long as necessary:

• Order data: 5 years for tax and warranty purposes.
• Marketing preferences: Until you opt-out or request deletion.

Children's Privacy

Our products are designed for general audiences, but we do not knowingly collect data from children under 16 without parental consent.

Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

For privacy-related questions, please use the contact form available on our website.